Customer Frequently Asked Questions

How does your academic assistance service work?

Visit the "How it Works" page to find a step-by-step explanation of how our service works.

How do I fill out an order form?

You have to fill out a short order form first and an extended one after that. You can find the first one on the main page. Once you fill out all the required fields, you will be redirected to a more extended form. If you don't have an BookWormHub.com account, it will be created automatically and a password will be generated and sent to your email. Note that you will be able to change your password after you place an order and fill out your personal account information. An extended order form lets you select a deadline and upload any additional materials. You can also write your instructions for the expert at this stage.

How will I be able to send my materials to the expert?

You can upload your materials at the stage of filling out an extended order form.

What if I forgot my password?

In case you forgot your password, you can reset it using a "Forgot Password" button on the login page.

Is it free to place an order on BookWormHub.com?

Yes, it is absolutely free to fill out an order form and place an order. You can also chat with experts who apply for your order to find out all the necessary information, and then choose the one that suits your assignment most, and only then, will you have to deposit the necessary amount of funds to your balance to pay for the completed parts of your order.

Are you socially responsible?

Yes, the company is socially responsible and adheres to established general social morals and tenets. That is why we do not provide papers on some controversial topics, namely:

Gay marriage
Abortion

If an order falls under one of these controversial topics, it will be automatically cancelled.

Can I get online tests done by your experts, such as multiple choice tests, check boxes, T/F, etc.?

We believe it is the responsibility of students to pass tests on their own, whether online or on paper. In terms of a multiple choice test or any other kind of online tests, it is quite difficult to assess how a writer of ours would do on one. If you have ordered us to complete an exam, it will be automatically cancelled. Including orders to complete tests, do not share any personal information with us. It can compromise your own security and possibly your standing in your educational institution.

How do you select and evaluate your writers?

All our essay writers pass several stages of evaluation. Moreover, our Writers Department supervises them constantly to see if they really perform their best. Thanks to our rating system and customers feedback, we are able to indicate every writer's performance properly.

Where are you located, and where is my writer from?

The company is based in Cyprus. Here, at BookWormHub.com, we hire writers from all over the world, both English-speaking and non-English-speaking countries. In case you want to know your writer's specific location, you are free to ask him about that in chat directly.

What does the writer’s warning mean?

A writer's warning can be given by our Quality Assurance team who monitors the performance of every writer in details to make sure they do their job best, and we employ only the most qualified ones. This warning means, that the writer is given a chance to improve his work; if there is still no improvement, we stop working with this writer. A writer may be given a warning because of plagiarism, inadequate chat with a customer, failure to work on time, or any other problem indicated by a customer.

What is a writer's rating, and what do writer’s awards mean?

A writer's rating is formed by user ratings that you can put up after you've finished your work. Writer awards help you understand a writer's core competencies and choose the right writer for your work. Hover over them and learn more about the types of essays and other works the author specializes in writing.

How can I communicate with my writer?

Right in the online chat room on your order page! Chat and ask questions, make edits, and ask for changes. Live communication will help you achieve the desired results and get a quality essay paper.

Where are you located? Where are the experts from?

The company is based in Cyprus. We hire English-speaking experts from all over the world, so if you want to know more, just ask an expert in chat.

Have your experts passed an evaluation?

All our experts are qualified specialists with several years of experience working in related fields. In order to be hired by us, all applicants must pass several stages of evaluation and are constantly monitored by us later on. Moreover, using feedback from previous customers and our rating system, you can figure out which expert is worth choosing and which is not.

How is an expert's rating calculated?

An expert's rating is an average given to a particular expert by all the previous customers and is calculated automatically. You can also see a number of customers the expert worked with to understand how many people rated this expert. An expert's rating is a factor that motivates our experts to work better, and it is a great index of expert's professionalism to help you choose the right one for your order.

What do the expert's awards mean?

Along with the rating system, we have several awards to help you choose the right expert for your order. Go to the "Top Experts" page to see the combined list of experts, their ratings, and awards. You can also see how many times a particular award has been granted to an expert. To learn more, visit the "Rating and Awards" page.

What is an expert's warning?

As we have already mentioned, we monitor our experts' activity, results they show, and their ratings. If our Quality Assurance team finds out that an expert had cases of missing deadlines, inadequate communication with customers, or any other inappropriate behavior, they will investigate the problem and warn an expert. In case of getting the second warning, the expert will be dismissed.

How can I safely pay for my order?

The easiest way is to use one of the possible payment systems - VISA, Mastercard, Amex or Discover - and load money to your account. You can then pay for one or several orders from this balance.

When should I pay my expert? Is there a money back guarantee?

It is up to you to choose when it is right to pay your expert, but we recommend that you pay once parts are completed and no changes need to be made to them. Your order will be split into several parts depending on its size and the deadline, so you should pay for each of them separately. Please keep in mind that after you press the "Release" button after the order is completed, you can no longer ask the expert to change anything in your assignment.

For more information, visit our "Money Back Guarantee" page.

Is it possible to get a discount?

At BookWormHub.com, we prefer that the bidding process is run on a free market basis. That's why we try to interfere as little as possible into this process, trying to keep the balance between fair wages for experts and affordable prices for our customers.

Is the service confidential?

We can guarantee you that we do not share any personal information we get with third parties. On the other hand, we are not able to monitor your personal communication with the expert. Thus, we encourage you to keep your communication within strictly business limits. Find more information by visiting our "Confidentiality Policy" page.

Can I delete my account?

Yes, you can delete your account anytime. If you choose to delete your account, you will no longer be able to log in or restore your account. The Support Team will not be able to restore your account as well. If you want to use our service again, please create a new account.

What happens when I charge the payment back?

If you charge the amount of money from your account that is bigger than the sum available on your BookWormHub account, the orders in progress will be automatically canceled by the system. You can contact our Support Team in order to resolve this issue.

frequently asked questions